ORDERS

WHEN WILL MY CREDIT CARD BE BILLED FOR MY ORDER, DOES THIS APPLY TO PRE-ORDER ITEMS?

AT POINT-OF-SALE.

DOES SALES TAX APPLY TO MY ORDER?

SALES TAX DOES APPLY TO ALL ORDERS.

MY PAYMENT METHOD WAS DECLINED AND I DID NOT RECEIVE A CONFIRMATION EMAIL, WHAT SHOULD I DO NOW?

IF YOUR CARD WAS DECLINED, YOU MAY STILL SEE A PENDING CHARGE ON YOUR STATEMENT. IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL, THE ORDER DID NOT GO THROUGH ON OUR END.

I SEE A PENDING PAYMENT ON MY CREDIT CARD, BUT DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO NOW?

THIS IS A PRE-AUTHORIZED PENDING CHARGE AND IS SUBJECT TO CHANGE. THE HOLD THAT YOU SEE ON YOUR STATEMENT COULD TAKE UP TO 5-10 BUSINESS DAYS TO BE REMOVED DEPENDING ON YOUR BANK AND THEIR PROCESSING TIME.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

WE TRY OUR BEST TO PROCESS ORDERS VERY QUICKLY SO WE CAN SHIP THEM OUT TO YOU! IF YOU NOTICE A MISTAKE WHEN YOU RECEIVE YOUR ORDER CONFIRMATION, PLEASE REACH OUT TO THOUGHTPEACE.CO@GMAIL.COM WITHIN 1 HOUR TO SEE IF CHANGES CAN BE MADE. PAST THE HOUR GRACE PERIOD, WE ARE UNABLE TO ACCOMMODATE ANY CHANGES. PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS AND YOUR ORDER DETAILS TO ENSURE TIMELY DELIVERY.

SHIPPING

MY TRACKING SAYS DELIVERED, BUT I DON'T HAVE MY PACKAGE?

IN THE RARE CASE THAT YOUR TRACKING NUMBER SHOWS THAT YOUR PACKAGE HAS BEEN DELIVERED, BUT YOU STILL HAVE NOT RECEIVED IT, YOU MUST CONTACT THE SHIPPING COMPANY (USPS, DHL, OR UPS) TO INQUIRE AS TO THE WHEREABOUTS OF YOUR PACKAGE. ONCE A PACKAGE’S STATUS IS UPDATED TO “DELIVERED,” THERE IS NOTHING WE CAN DO AS THE SENDER IN TERMS OF LOCATING IT. THOUGHT PEACE IS NOT LIABLE FOR UNFORESEEN ISSUES CAUSED BY USPS/UPS OR THEFT AT YOUR DESTINATION, BUT WE WILL DO WHATEVER WE CAN TO HELP IN THE EVENT OF A LOST OR STOLEN PACKAGE.

WHEN WILL I RECEIVE MY ITEM?

THOUGHT TAKE ABOUT 2-7 BUSINESS DAYS TO CREATE APPAREL PRODUCTS (T-SHIRTS ETC.) AND 2-5 BUSINESS DAYS FOR NON-APPAREL (POSTERS ETC.) PRODUCTS. AFTER PROCESSING, YOUR ITEM WILL SHIP IN 3-5 BUSINESS DAYS (US) OR 5-10 BUSINESS DAYS (INTERNATIONAL). PLEASE NOTE AROUND THE HOLIDAY SEASON, IT CAN TAKE UP TO 2-3 WEEKS TO SHIP OUT. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

WE SHIP ALL ORDERS THROUGH USPS PRIORITY, UPS, AND DHL WITHIN THE UNITED STATES. DEPENDING ON YOUR SHIPPING SELECTION AT CHECK OUT, YOUR ORDER CAN TAKE BETWEEN 1 AND 6 BUSINESS DAYS TO ARRIVE ONCE THE ORDER FULFILLMENT IS COMPLETE.

HOW CAN I TRACK MY ORDER?

ONCE A LABEL HAS BEEN CREATED FOR YOUR SHIPMENT, TRACKING INFORMATION WILL BE EMAILED TO THE EMAIL ADDRESS PROVIDED ON YOUR ORDER.

DO YOU SHIP INTERNATIONALLY?

YES, WE DO SHIP INTERNATIONALLY! PLEASE NOTE, WE ARE NOT RESPONSIBLE FOR THE PAYMENT OF ANY DUTIES, TAXES, OR OTHER FEES PLACED ON INTERNATIONAL SHIPMENTS.